Privacy Policy
This Privacy Policy describes how Carepoint LLC (“Carepoint,” “we,” “us,” or “our”), operator of the Navo product at navocrm.com, collects, uses, and shares information when you visit our website or use Navo.
Contact: privacy@navocrm.com · Carepoint LLC, 2600 S Douglas Rd PH 10, Coral Gables, FL (or such other address we publish).
1. Information we collect
- Account and profile data provided by you or your agency (name, email, phone, role, organization).
- Customer / contact records you enter into Navo in the course of selling insurance (subject to your agency’s policies and applicable law).
- Communications metadata related to calls, SMS, and email initiated through Navo (timestamps, numbers, delivery status), and call recordings when enabled by your organization.
- Usage and device data such as log events, approximate location derived from IP, browser type, and cookies or similar technologies needed to operate the service.
2. How we use information
- To provide, secure, and improve Navo.
- To authenticate users (including multi-factor authentication) and prevent abuse.
- To deliver communications you or your organization initiate (voice, SMS, email).
- To provide support, billing, and service notices.
- To comply with law and enforce our Terms.
3. Text messaging (TCPA / A2P)
Navo is a communications platform used by insurance agencies and other businesses. If you provide a mobile phone number and affirmatively consent to receive texts, those messages are sent by the agency or business you have a relationship with (the “Customer”) using Navo — not as marketing from Navo itself. Your consent is given directly to that Customer. Message content typically includes customer-care notices such as appointment reminders, callbacks, status updates, and document requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages.
Each Customer’s SMS program details (program name, support contacts, and program-specific terms) are published on that Customer’s pages under /sms/<customer>/ on this site (for example, a Customer’s Privacy Policy and Terms at those paths).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing
We share information with:
- Service providers who process data for us (hosting, authentication, telephony, email delivery, analytics, error monitoring) under contract.
- Your agency / organization administrators, as needed to operate Navo for that customer.
- Authorities when required by law or to protect rights and safety.
We do not sell personal information.
5. Retention & security
We retain information for as long as needed to provide the service, meet legal obligations, and resolve disputes. We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.
6. Your choices
- Update or delete certain account information through Navo or by contacting your agency admin / us.
- Opt out of marketing emails via the unsubscribe link (transactional/service messages may still be sent).
- Opt out of SMS as described above.
7. Children
Navo is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes
We may update this Policy. We will post the revised version on this page and update the “Last updated” date. Continued use after changes means you accept the updated Policy.
9. Contact
Questions about this Policy: privacy@navocrm.com.